Every trip I plan starts with you...

I take the time to understand how you like to travel: the pace, the budget, the must‑haves and the “please, not again” moments. Then I build every detail around that, from the right flight times and room types to the transfers, experiences and little touches that make a trip feel effortless. You deal with me from the first idea to the moment you are home, so nothing gets lost along the way and nothing is left to chance.

Tropical garden pathway lined with palm trees and lush greenery, with a person walking in the distance.

I take care of everything…

You start by sending me a brief enquiry with your basic details: preferred travel dates, departure airports, duration, who is travelling and any ideas about where you are dreaming of. From there, we book a discovery call.

Our call can be as little as 20 minutes if you are short on time, or up to an hour if you would like to talk things through in more detail. We can chat on the phone, over Zoom, or even meet for a coffee (or a cocktail) if you are local. I build my business on a personal touch and I like to get to know every client and their preferences.

After our call, I will confirm when you can expect your tailored quotes or itineraries, along with clear details on how to secure your booking. There is no fee for this service. All I ask is that you are genuinely committed to booking with me, as getting a trip absolutely right can take many hours of work behind the scenes.

This service is ideal if you would like:

  • The backing of a trusted travel partner who knows you and your style.

  • Expert guidance and destination knowledge without spending your evenings researching.

  • Help with ideas when you feel stuck and want fresh inspiration.

  • Someone to add those special touches, using my contacts in the industry to arrange upgrades, surprises or extra‑special experiences where possible.

  • A full concierge‑style service for complex trips, multi‑centre itineraries, group travel or corporate & incentive trips.

  • The reassurance that if anything changes, you have one person who already knows your plans in detail.

Think of me like your favourite hairdresser or trusted plumber: you save my number in your phone and come back to me whenever you need anything travel‑related. Over time, I get to know you, your family and what works for you, so planning each trip becomes easier and more tailored.

With this option, I take care of everything: flights, hotels, villas, transfers, car hire and experiences, with financial protection where applicable and full support while you travel.

Elegant courtyard lounge with cushioned benches, stools, plants, and warm lantern lighting at dusk

I offer advice…

If you are the kind of person who loves to be in control and plan every detail of your holiday yourself, you can still tap into my industry knowledge without asking me to handle the booking.

For this, I offer a research service for an agreed, upfront fee. You tell me the destination or type of trip you are dreaming about, and I will:

  • Use my experience, training and trade contacts to research the most suitable regions or areas for what you want to do.

  • Outline different options for structuring your trip, including suggested lengths of stay and possible routes or combinations.

  • Share general guidance on timings, seasons, logistics and key things to consider, so you can avoid common pitfalls when you book.

You then book and manage the trip yourself. No responsibility is accepted by me for any arrangements you choose to make, and you will not be ATOL or ABTA protected through me under this option.

You pay a clear upfront fee to tap into my knowledge and expertise, then use that insight to make your own independent bookings. I am confident you will see the value in this service and where I can enhance your trip, so if you later decide that you would like me to handle the booking for you instead, I will waive the research fee once your trip deposit has been paid and your booking is confirmed with me.

If you would like to talk through whether full planning or the research service is the best fit, just send an enquiry or use my contact form and we can decide together.

Covered outdoor patio with white arches, ceiling fans, geometric patterned tiles, potted plants, seating area, and a welcome sign.

Designed Around You

No two trips I plan are the same, because no two travellers are. Once we’ve talked through your ideas, I’ll design a detailed day-by-day itinerary just for you. It covers everything from the flight times that work best with little ones to the quiet beach I found on my last visit. Every hotel, transfer and experience is handpicked and timed so your trip flows. We’ll keep adjusting it together until it feels exactly right. When you’re ready to go, everything you need is in one place, with me on hand if anything changes.

Three women sit in a hot spring pool surrounded by lush greenery, with a mountain in the background, during daytime.

Truly Family Tested

I don’t just recommend places, I take my own family there first. We’ve explored Sri Lanka together and spent Christmas in Vietnam. I’ve been to the Maldives four times, and yes, we survived a cruise with toddlers. I also travel regularly with hotels and tour partners to discover new resorts and experiences before I recommend them. And if you’re dreaming of somewhere I haven’t been yet, I can call on more than 2,200 fellow Travel Counsellors worldwide. Someone will have been there, so you still get first-hand advice.

Four people are standing together at sunset, with a host taking their photo. The sunset and mountains are visible in the background.

Secure and Supported

As an experienced, independent Travel Counsellor, I combine a personal, one-to-one service with the security of a company that’s been planning holidays for over 30 years. Your holiday is ATOL protected where applicable, and your money is protected by the Travel Counsellors Trust. You’ll have my WhatsApp number from day one, plus 24/7 support while you’re away. If anything changes, you won’t be stuck in a call-centre queue. You’ll have someone who already knows your trip.

Donna Richmond Travel Councillor  in a pink blouse reading a red book at a table with coffee and plants

Book a discovery call

Let’s start dreaming together. Grab a cuppa and tell me what you’ve been imagining: turquoise water, a family adventure, or that trip you keep saying “one day” about. We’ll talk about it over a free 20-minute call, with no pressure and no obligation to book.

Pop your details in and I’ll be in touch within 24 hours.